Return and Refund Policy

Last updated: August 06, 2025

Thank you for shopping at ZingMe.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ZingMe, GROUNG FLOOR, PLOT-7, RIDHYAM MARKET, Hapa
     Road, out side kalavad gate, Tarmohammad Society, Jamnagar, Gujarat, 361001

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to ZingMe.in, accessible from zingme.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: ecom@idealinc.in

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

GROUNG FLOOR, PLOT-7, RIDHYAM MARKET, Hapa
 Road, out side kalavad gate, Tarmohammad Society,
 Jamnagar, Jamnagar, Gujarat, 361001

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Maximum and Minimum Refund Timelines 

In the realm of e-commerce, refund policies are a critical aspect of customer service and satisfaction. They serve as a safety net for consumers, providing assurance that their purchases are protected. Understanding the maximum and minimum refund timelines is essential for both merchants and customers to navigate the return process effectively.

The minimum refund timeline typically refers to the shortest duration within which a customer can expect to receive their refund after initiating a return. This period can vary significantly depending on the merchant's policies and the payment method used. For instance, if a customer returns an item, the merchant may process the refund within 3 to 5 business days. However, the actual credit to the customer's account may take an additional 3 to 7 business days, depending on the financial institution involved.

On the other hand, the maximum refund timeline represents the longest duration a customer may have to wait to receive their refund. This timeline is crucial for setting customer expectations. In many cases, merchants establish a maximum refund period of 14 to 30 days from the date the return is received. This allows sufficient time for the merchant to inspect the returned item and process the refund accordingly.

It is also important to note that certain factors can influence these timelines. For example, during peak shopping seasons, such as holidays, refund processing times may be extended due to increased return volumes. Additionally, if the returned item is not in its original condition or does not meet the return criteria, the refund may be delayed or denied altogether.

To enhance transparency, merchants are encouraged to clearly communicate their refund timelines on their websites. This includes outlining both the minimum and maximum refund periods, as well as any conditions that may affect the refund process. By doing so, merchants can foster trust and confidence among their customers, ultimately leading to improved customer loyalty.

In conclusion, understanding the dynamics of refund timelines is essential for both merchants and consumers in the e-commerce landscape. By establishing clear policies and adhering to them, merchants can ensure a smoother return process, thereby enhancing overall customer satisfaction.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: ecom@idealinc.in